Required skills

literacy skills to use written and oral information about workplace requirements

organising skills to arrange work priorities and arrangements

problemsolving skills to solve routine problems

technology skills to select and use technology appropriate for a task

Required knowledge

key provisions of relevant legislation from all levels of government that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety OHS

organisational policies plans and procedures

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

organising and completing own work activities

seeking and acting on feedback from clients colleagues and supervisors

using available business technology appropriate to the task under direct instruction

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

examples of work plans policies and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

analysis of responses to case studies and scenarios

demonstration of techniques

review of documentation planning and prioritising workload

evaluation of time line required to complete tasks

review of documentation planning opportunities for improvement

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

administration units

Appropriate persons may include:

Organisational requirements may include:

Colleagues may include:

Factors affecting work requirements may include:

Business technology may include:

Feedback on performance may include:

Standards may include:

Opportunities for improvement may include: